Market leaders act different. They understand it’s about more than taking your customer’s money. They go out of their way to teach their clients about their products and they show their clients creative new ways to use their products or services .
Market leaders focus on the buying experience.
The net result is they deepen the bond, the trust, with their clients and their sales increase.
I needed some chlorine tablets for my pool floater so I went to Paddock Pools. I have tried a number of pool supply stores over the last eight years, but I always come back to Paddock. I could buy my tablets at Home Depot, or even Big Lots if I time running out correctly, but I prefer to pay a little more and buy my chemicals from someone who knows pools.
As I entered the store I could not help but notice a mini Haunted house to my right. I thought how cool…just like they create amazing Christmas tree displays to offset their down season sales, they also have Halloween decorations.
How smart…they created a merchandising customer experience.
As I checked out with my new bucket of chorine tablets I was asked …” Did you go inside?” I admitted the young boy still inside me wanted to, and she encouraged me to go inside and check it out. So I ducked my head and went through the cray paper streamers and went inside.
Inside there where all kinds of products merchandised to illustrate how to use them, even a spooky fireplace in the back of the room. Everything in this mini Haunted house were product’s the store sells and they showed how to use them with a little creativity.
I just had to ask the cashier how long this took to build and the cost. She said with a smile…” well we argues about how to do it for an hour, …we planned it for another, then it took two hours do when the store was slow.” I asked; “was it expensive?” …she said “no, not really.. I think we spent about $75”, (and my gut said they spent their own money and did not expense it.) I asked if I could take pictures of their handiwork and their faces just lit up with smiles.
When business is tough you must be creative. As I discussed in my post about leveraging what you have, you must assess what you have instead of doing what most struggling entrepreneurs do and that is make a list of what they need to be successful…”if we only had….we could hit our revenue numbers”.
This store, this organization, did a number of things right…
They leveraged what they had.
They stuck to their “flight plan”
Created an experience and not just a floor display
They “showed” their clients how to use their products
They “taught”their clients
They empowered their associates to be a part of the solution
They recommended I check it out
Once inside they had a create Halloween Christmas tree, reinforcing their other seasonal products
If I had young children, I promise you this display would spread in their network of friends and parents would be visiting this store, or junior would make their lives miserable until they did.
Market leaders act differently.
They understand it’s about more than taking your customer’s money. They go out of their way to teach and show ( versus tell and sell) their clients creative new ways to use their products or services and they focus on the buying experience. The net result is they deepen the bond, the trust, with their clients and their sales increase.
How about your business….
What can you do today that is creative, but is not expensive?
How can you create a customer experience instead?
When sales are scary you must leverage what you have and get creative to; “create sales velocity”.
I plan to circle back with this Paddock store and hopefully their manager will share with me the sales this year compared to last year as a % as my guess is their seasonal Halloween merchandise sales will see an increase AND their other products will as well.
Great Job to those at Paddock Pools who built this display in the store on Shea near the 101 freeway,… if you live nearby , bring the kids and check it out!